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Measure along the path where the headband normally sits. Keep the tape snug without pulling it tight, measure twice, and compare the result with the current product ranges.

Some current product ranges overlap. The Fit Finder will show every published match instead of guessing; compare those choices by your preferred feel before ordering.

Use the material and care information published on the product page for the item you are considering. If the detail you need is not listed, contact us before ordering rather than relying on a general estimate.

Choose from the measured head circumference, not age. Compare the measurement with the product's current ranges; if it falls outside them, contact us before ordering.

We do not publish a separate water-use sizing rule. Start with your measured circumference and the current product ranges, then contact us if you need guidance for a specific activity.

Review the current Shipping & Delivery policy and the rate shown at checkout before payment. Checkout is the final price for your address and selected service.

Processing and estimated transit information is maintained in the Shipping & Delivery policy. The carrier's tracking update is the best source after your order ships.

Available destinations, rates, and duties can vary. Enter your delivery address at checkout and review the current shipping policy before placing the order.

To start an eligible return, email customercare@paulspollem.com with your order number and the item(s) you would like to return within 30 days of carrier-confirmed delivery. Our team will reply by email with return instructions. Review the full eligibility conditions before sending anything back.

The current policy does not offer direct exchanges. It instructs customers to return the eligible original item for a refund and place a new order for the preferred size or color.

For change-of-mind or size/fit returns, items must be unworn, unwashed, clean, and in resalable condition with original hangtags attached. If an item is defective, damaged, or incorrect, contact us even if it does not meet these conditions. Read the full return policy before sending anything back.

The current policy says inspection usually takes 5–7 business days after receipt. If approved, banks or card issuers may take an additional 3–10 business days to post the credit.

For change-of-mind or size/fit returns, customers pay for and arrange trackable return shipping after receiving our instructions. For confirmed defective, damaged, or incorrect items, we cover the necessary return shipping cost; contact us before purchasing postage so we can arrange a prepaid label or agree reimbursement. There is no restocking fee. The return terms shown when an existing order was placed, including any eligible free-return benefit, continue to apply. See our full return policy.

Follow the care instructions published with the product and on its physical label. Contact us before washing if the instructions are missing or unclear.

Drying instructions are product-specific. Use the care directions on the product page and physical label; do not assume a general rule for every material.

Stop using any care method that conflicts with the label and contact us with your order number and clear photos so the issue can be reviewed.

Contact support immediately with the order number and requested change. An order may move into processing before a change can be reviewed, so no change or cancellation is guaranteed.

Check the shipping confirmation email and your customer account. The current shipping policy asks customers to allow up to 24 hours for a new tracking link to update.