1. 30-Day Return Window

We want you to love your Paulspollem gear. If the fit isn't right, we are here to help. Our policy lasts 30 days from the date your order is delivered.

If 30 days have gone by since your delivery date (as confirmed by the carrier's tracking), unfortunately, we cannot offer you a refund. Returns initiated after this window will not be accepted by our system.

2. Return Shipping & Costs

3. Eligibility & Conditions

To be eligible for a refund, your item must be returned in Resalable Condition. Our logistics team strictly inspects every return.

• Unworn & Unwashed: Items must show no signs of wear, sweat, or washing.
• Tags Attached: All original hangtags must be intact and attached to the garment.
• Cleanliness: Items must be free of stains (makeup, deodorant), pet hair, and scents (perfume, smoke).
• Packaging: Please return items in their original clear polybags to protect them during transit.

*Items that do not meet these criteria will be denied and may be discarded without a refund.

4. Non-Returnable Items (Final Sale)

The following items are considered Final Sale and cannot be returned or exchanged:

• Intimates: Underwear and Swimwear (if the hygienic liner is removed) for hygiene reasons.
• Socks: If the packaging has been opened.
• Sale Items: Items marked as "Final Sale" or purchased at a discount of 40% or more.
• Accessories: Water bottles and headwear (if worn).

5. Exchanges

We do not offer direct exchanges. Our inventory moves fast, and we cannot guarantee that your desired size will be available by the time your return arrives at our facility.

To ensure you get the right item, please follow this process:

1. Return your original item for a refund using our Return Portal.
2. Place a new order immediately for the correct size or color on our website.

6. Refund Processing

Once your return is received and inspected at our New Jersey facility (usually within 5-7 business days of receipt), we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take an additional 3-10 business days for your bank or credit card company to post the refund to your account.

Return Address