1. 30-Day Return Window

We want you to love your Paulspollem gear. If the fit isn't right, we are here to help. Our policy lasts 30 days from the date your order is delivered.

If 30 days have gone by since your delivery date (as confirmed by the carrier's tracking), unfortunately, we cannot offer you a refund. Return requests must be emailed within this 30-day window.

To start a return, email customercare@paulspollem.com with your order number and the item(s) you would like to return. Our team will reply by email with return instructions. Please wait for those instructions before shipping your return.

2. Return Shipping & Costs

These return-shipping terms apply to all destinations served by this store. For change-of-mind returns on orders shipped outside the US (including Canada), original shipping fees and duties/taxes remain non-refundable.

Existing orders: The return terms shown when your order was placed continue to apply to that order, including any eligible free-return benefit.

3. Eligibility & Conditions

For change-of-mind or size/fit returns, your item must be returned in Resalable Condition. Our logistics team inspects every return. If an item is defective, damaged or incorrect, contact us under Section 2 even if it does not meet the following change-of-mind conditions.

• Unworn & Unwashed: Items must show no signs of wear, sweat, or washing.
• Tags Attached: All original hangtags must be intact and attached to the garment.
• Cleanliness: Items must be free of stains (makeup, deodorant), pet hair, and scents (perfume, smoke).
• Packaging: Please return items in their original clear polybags to protect them during transit.

*Items that do not meet these criteria will be denied and may be discarded without a refund.

4. Non-Returnable Items (Final Sale)

The following items are excluded from change-of-mind returns. This does not prevent you from reporting a defective, damaged or incorrect item under Section 2:

• Sale Items: Items marked as "Final Sale" or purchased at a discount of 40% or more.
• Headbands: Headbands that have been worn.

5. Exchanges

We do not offer direct exchanges. Our inventory moves fast, and we cannot guarantee that your desired size will be available by the time your return arrives at our facility.

To ensure you get the right item, please follow this process:

1. Email customercare@paulspollem.com to start a return of your original item for a refund.
2. Place a new order immediately for the correct size or color on our website.

6. Refund Processing

Once your return is received and inspected at our New Jersey facility (usually within 5-7 business days of receipt), we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take an additional 3-10 business days for your bank or credit card company to post the refund to your account.

Return Address