Shipping policy
Shipping & Delivery
We are committed to delivering your gear quickly and securely. Below you will find detailed information about our shipping options, processing times, and policies.
Standard Shipping (UPS Ground)
Free Shipping Threshold Free U.S. shipping on orders of $50 or more
For orders under $50, a flat rate of $10.00 applies.
Estimated Transit Time 2-7 Business Days
East Coast: ~2 days | West Coast: 5-7 days
Order Processing & Operations
Order Processing Orders are processed Monday-Friday, excluding US federal holidays. Same-day dispatch is not guaranteed. Standard delivery times are estimates, not guaranteed arrival dates. Tracking information is sent after shipment.
Operating Hours Our distribution center operates Monday - Friday.
Closed on weekends and US federal holidays.
Closed on weekends and US federal holidays.
Tracking Updates Please allow up to 24 hours for tracking links to update after receiving your confirmation email.
Important Information
Shipping Restrictions
Since we ship via UPS, we are unable to deliver to PO Boxes. Please provide a physical street address at checkout to ensure timely delivery. We currently do not ship to APO, FPO, or DPO military addresses.
Lost or Stolen Packages
Paulspollem is not responsible for packages marked as "Delivered" by the carrier but are missing. We recommend shipping to a secure location. If your tracking has not updated for 7 business days, please contact our support team for assistance with filing a claim.